Pelatihan SERVICE RECOVERY: CREATE LOYAL CUSTOMERS FOR LIFE

SERVICE RECOVERY

Pelatihan SERVICE RECOVERY: CREATE LOYAL CUSTOMERS FOR LIFE

Training SERVICE RECOVERY: CREATE LOYAL CUSTOMERS FOR LIFE

SERVICE RECOVERY

MATERIAL OUTLINE, OBJECTIVES AND TRAINING METHODS  Training SERVICE RECOVERY: CREATE LOYAL CUSTOMERS FOR LIFE

WHY IS SERVICE RECOVERY SO IMPORTANT ?

OBJECTIVES IN THIS SESSION Training SERVICE RECOVERY: CREATE LOYAL CUSTOMERS FOR LIFE

Because this Topic will tell you about how to Empowerment Employees and at the same time to keep the Customer loyal to our Company even to bring their family, friends and relatives come to our company.

OUTLINE Training SERVICE RECOVERY: CREATE LOYAL CUSTOMERS FOR LIFE

  1. What is Service Recovery ?
  2. The Step that should follow a mistake
  3. Aim at the individual
  4. Solving the Customer problem
  5. Creating Customer satisfaction
  6. Putting a smile on a Customer face
  7. Wonderful Service
  8. Quick Service
  9. Precise Service

METHOD IN THIS SESSION Training SERVICE RECOVERY: CREATE LOYAL CUSTOMERS FOR LIFE

  1. Presentation
  2. Discussion
  3. Answer & Question

CREATE LOYAL CUSTOMER FOR LIFE

After completing the course, the participants of Service Recovery Course will be expected to be able to:

  1. Solving a customer’s problem. They understand the importance of service recovery to their bottom lines.
  2. They drive superior customer service strategically. That means everyone, from the CEO on down, walks the talk and reinforces the importance of customer service.
  3. They make sure their policies, procedures and systems are customer-friendly.
  4. They hire good people and treat them well, investing time and money to train and coach them in the art of customer service.
  5. They empower their employees, giving them the authority to bend and break the rules, to use their common sense and to take care of the customer.

METHOD IN THIS SESSION :

  1. Lecturing and presentation
  2. Discussion
  3. Role Playing

WHO  SHOULD  ATTEND THIS TRAINING? :

  1. General service supervisor/ superintendent/ manager
  2. Camp service or township supervisor/ superintendent/manager
  3. Field operation supervisor/superintendent/manager
  4. Logistic supervisor/superintendent/manager
  5. Staff who deals or takes care and involve in contract of accommodation and catering services
  6. Everybody or professional who wants to broaden knowledge or gain Benefit from this course

TRAINING INSTRUCTOR

Teddy Lukman, S.Sos,

was graduated from National Hotel Institute Bandung in 1978. In practical ha had experience as Manager at Ramada Hotel in Frankfurt Germany 1989, and as Manager at Sari Ater Hotel 1986. Currently he is teaching Hotel Management System at National Hotel Institute in Bandung. He is very familiar for the hotel management software like Prolog   Hospitality System, HIS AS-400 IBM, Maxial, MYOH, and Fidelo. Instead of lecturer he also gives   in-house training in hotel management system at four–star and five-star hotels in Indonesia

Jadwal Pelatihan Bali Training 2021 :

5-7 Januari 2021 | 19-21 Januari 2021 | 26-28 Januari 2021

9-10 Februari 2021 | 23-25 Februari 2021

9-11 Maret 2021 | 23-25 Maret 2021

6-8 April 2021 | 20-22 April 2021 | 27-29 April 2021

4-6 Mei 2021 | 11-13 Mei 2021 | 18-20 Mei 2021 | 25-27 Mei 2021

8-10 Juni 2021 | 22-24 Juni 2021

13-15 Juli 2021 | 20-22 Juli 2021

3-5 Agustus 2021 | 24-26 Agustus 2021

7-9 September 2021 | 21-23 September 2021

5-7 Oktober 2021 | 19-21 Oktober 2021

9-11 November 2021 | 23-25 November 2021

7-9 Desember 2021 | 14-16 Desember 2021 | 21-23 Desember 2021

Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta

Lokasi Pelatihan di Bali Training :

  • Yogyakarta, Hotel Dafam Malioboro
  • Jakarta, Hotel Amaris Tendean
  • Bandung, Hotel Golden Flower
  • Bali, Hotel Ibis Kuta
  • Surabaya, Hotel Amaris(6.00.000 IDR / participant)
  • Lombok, Hotel Jayakarta

Investasi Pelatihan tahun 2019 ini :

  • Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
  • Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Pelatihan di Bali Training :

  1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
  2. FREE Akomodasi Peserta ke tempat pelatihan .
  3. Module / Handout
  4. FREE Flashdisk
  5. Sertifikat
  6. FREE Bag or bagpackers (Tas Training)
  7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  8. 2xCoffe Break & 1 Lunch, Dinner
  9. FREE Souvenir Exclusive
  10. Training room full AC and Multimedia