Training CUSTOMER FOCUS SELLING

Pelatihan CUSTOMER FOCUS SELLING

Pelatihan Fokus Penjualan Pelanngan

DESKRIPSI Training CUSTOMER FOCUS SELLING

Pelatihan teknik menjual ini difokuskan kepada bagaimana memenuhi kebutuhan pelanggan sehingga sangat cocok untuk staf penjualan yang bergerak dalam bidang penjualan jasa, barang yang sulit dan kompleks, kontrak tender, ataupun barang/jasa yang bernilai tinggi. Pelatihan customer focus selling ini dimakduskan agar peserta mempunyai pemahaman dan ketrampilan mengenai Professional Selling Skills; memahami langkah-langkah teknis, konsep, sikap, dan perilaku yang dituntut dalam bidang penjualan; memperluas pengetahuan mengenai lingkungan penjualan dan pemasaran; dan dilengkapi dengan teknik membimbing dan menjadi mentor untuk sales persons junior ataupun yang baru.

MATERI  TRAINING CUSTOMER FOCUS SELLING

1.Roles Of Sales Persons

  • Market Conditions and Challenges;
  • Building Competitiveness Factors;
  • The Selling Challenges;
  • The Role of Salesperson;
  • The Persuasive Selling Process;

2.Prospecting And Contacting

  • The Prospecting Funnel;
  • The Power of Referrals;
  • Qualification and Sales Strategy;
  • Initial Contact; Introduction Letter;
  • Initial Contact: Phone Call;
  • Cold Calling;
  • Choosing Methods of Contact;
  • Tips for Telephone Appointment.

3.Planning The Sales

  • Planning the Sales;
  • Anticipating the Customer’s Needs;
  • Qualifying the Sales;
  • Developing Relationship with prospect.
  • Gathering Information;
  • The Information Gathering “Funnel”;

Group Discussion: Preparing Product Benefit

Individual Presentation And Feedback

4: Presenting Solution And Closing The Sales

  • Presenting Solution;
  • Deciding on the Value-added Solution;
  • Checking for Viable Solution;
  • Developing the Presentation Strategy;
  • Written Proposals;
  • Gaining Customer’s Commitment (Closing the Sales);
  • Buying Signals;
  • Action – Keeping the Commitments;

5: Working With Obstacles And Handling Complaints

  • Working with Obstacles;
  • Customer Obstacles;
  • Types of Obstacles;
  • Dealing with Obstacles;
  • Tips in Handling Complaints
  • Individual role-play: gathering information and selling technique

6: Coaching and Mentoring

  • Introduction to coaching;
  • What is coaching, counseling, and mentoring;
  • How to determine if coaching is needed;
  • Coaching model;
  • Feedback exercise; performance feedback tips;
  • Steps for conducting formal observation;
  • Coaching response exercise;
  • Review of handling difficult employees;
  • Effective mentoring technique
  • Individual Role-Play: Dealing With Obstacles And Handling Complaints

INSTRUKTUR Training CUSTOMER FOCUS SELLING

Arief Hartono, SE., M.Ec. and team

METODE Training CUSTOMER FOCUS SELLING

Lecturing, diskusi interactive, roleplay, sharing and studi kasus.

Jadwal Pelatihan Bali Training 2021 :

5-7 Januari 2021 | 19-21 Januari 2021 | 26-28 Januari 2021

9-10 Februari 2021 | 23-25 Februari 2021

9-11 Maret 2021 | 23-25 Maret 2021

6-8 April 2021 | 20-22 April 2021 | 27-29 April 2021

4-6 Mei 2021 | 11-13 Mei 2021 | 18-20 Mei 2021 | 25-27 Mei 2021

8-10 Juni 2021 | 22-24 Juni 2021

13-15 Juli 2021 | 20-22 Juli 2021

3-5 Agustus 2021 | 24-26 Agustus 2021

7-9 September 2021 | 21-23 September 2021

5-7 Oktober 2021 | 19-21 Oktober 2021

9-11 November 2021 | 23-25 November 2021

7-9 Desember 2021 | 14-16 Desember 2021 | 21-23 Desember 2021

Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta

Lokasi Pelatihan di Bali Training :

  • Yogyakarta, Hotel Dafam Malioboro
  • Jakarta, Hotel Amaris Tendean
  • Bandung, Hotel Golden Flower
  • Bali, Hotel Ibis Kuta
  • Surabaya, Hotel Amaris(6.00.000 IDR / participant)
  • Lombok, Hotel Jayakarta

Investasi Pelatihan tahun 2019 ini :

  • Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
  • Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Pelatihan di Bali Training :

  1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
  2. FREE Akomodasi Peserta ke tempat pelatihan .
  3. Module / Handout
  4. FREE Flashdisk
  5. Sertifikat
  6. FREE Bag or bagpackers (Tas Training)
  7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  8. 2xCoffe Break & 1 Lunch, Dinner
  9. FREE Souvenir Exclusive
  10. Training room full AC and Multimedia