Pelatihan Service Crucial For Managers
Training Service Crucial For Managers : Inspire Managers to Inspire Staff
Description Training Service Crucial For Managers : Inspire Managers to Inspire Staff
Energize your Managers to create an environment that works for your customers and your staf. Managers set the stage for customer service excellence. This comprehensive training process will build the infrastructure for excellent service
Modules include Training Service Crucial For Managers : Inspire Managers to Inspire Staff
Management’s role is to model essential practices that are exemplary for the front line sta? . Your managers will master the following essential practices :
Module 1
- Generating a spirit of service
- Leading by example
- Developing your people
- Building trust
- Focus the organization on customer needs
Module 2 : Managing feedback and module
- Organizations renown for customer service excellence take feedback from customers and front line sta? seriously! Managers will master the skills to manage feedback and communication thus improving your service and your business.
- Build systems for getting customer and sta? feedback
- Create strategies for responding to feedback
- Generate positive energy through feedback
Module 3 : Measuring service
Do you know what is most important to your customers about your service? Are you measuring it? Your managers will master a simple yet comprehensive approach to measuring service that will excite people.
- Design measures for service areas that are important to your customers
- Build measurement into organizational and sta? performance
- Make measurement fun and motivating for everyone
Module 4 : Recognizing excellence! communication!
Staf recognition is often the ?rst to falter when the going gets rough. Many times managers don’t have the skills or the time to recognize others. Your managers will master the skills of recognition, both formal and informal, and create strategies to build excellence into performance.
- Identify what people value about working for you
- Develop service standards & build them into jobs
- Energize staf to delight customers through effective recognition
Fasilitator Training Service Crucial For Managers : Inspire Managers to Inspire Staff
Irfan Prasatya
Irfan Prasatya adalah praktisi yang sangat berpengalaman di bidang Leadership, HRD dan Service Excellence selama lebih dari 20 tahun, Berbagai posisi manajerial di berbagai perusahaan ternama pernah beliau jalani
antara lain: Personnel Manager Hyatt Regency Hotel Bandung, Training Manager Bintan Lagoon Resort, Training Manager PT. TNT Express and Logistics Indonesia, Corporate Director of Human Resources and Quality
Assurance, PT Sobek Bali Utama, PT. Bali Berpetualang Dialam, PT. Taman Burung Citra Bali International. serta General Manager HR dan GA, di Grup Restoran terkemuka (Mr. Baso, PT. Rice Bowl, Gloria Jeans Co? e). Kompetensi Irfan dalam mengajar berbagai topik service didukung oleh pengalamannya yang pernah berkarir sebagai Training Consultant di Service Quality Centre Indonesia (SQCI). Saat ini Irfan merupakan trainer professional untuk topik Leadership , Service Excellence, Communication Skills ,Team Building serta Presentation Skills.
Beberapa perusahaaan yang pernah menjadi klien beliau antara lain ; Bank Mandiri, Bank Permata, Bank Danamon, Bank CIMB Niaga, BNI, Bank UOB Buana, Bank Indonesia, Bintang Tujuh,Oracle, Coca-Cola, Nestle, Alila Hotel, RS Pluit, Pertamina Hospital, Conoco Philips, Telkomsel, Bea Cukai, HM. Sampoerna , Bakrie Brothers,Gandum Mas Kencana, Grage Hotel Cirebon, RS Pertamina, RS Pantai Indah Kapuk, Cussons,The Harvest, Water Boom, Sriwijaya Air,Yamaha Music Manufacturing, PT Daya Adira Mustika, PT Indomaret , PT Wartsila, PT. South Paci? c Viscose, PT Tota Indonesia, PT Indonesia Power, PT Allstom, PT Metrodata, PT Indah Kiat Pulp and Paper, PT Waterbom, PT Bintang Tujuh Irfan Prasatya adalah lulusan Hotel Manajemen dan Ilmu Sosial Politik serta mendalami Metodologi Pendidikan dan Pelatihan dari International Training Centre, di Turino, Italia.
Jadwal Pelatihan Bali Training 2023 :
Batch 1 : 03 – 04 Januari 2024 | 16 – 17 Januari 2024 || Batch 2 : 06 – 07 Februari 2024 | 20 – 21 Februari 2024
batch 2 : 4 – 6 April 2023
batch 3 : 26 – 28 Juni 2023
Batch 7 : 09 – 10 Juli 2024 | 23 – 24 Juli 2024 || Batch 8 : 06 – 07 Agustus 2024 | 20 – 21 Agustus 2024
Batch 9 : 04 – 05 September 2024 | 18 – 19 September 2024 || Batch 10 : 08 – 09 Oktober 2024 | 22 – 23 Oktober 2024
Batch 11 : 06 – 07 November 2024 | 26 – 27 November 2024 || Batch 12 : 04 – 05 Desember 2024 | 18 – 19 Desember 2024
Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta
Lokasi Pelatihan di Bali Training :
- Yogyakarta, Hotel Dafam Malioboro
- Jakarta, Hotel Amaris Tendean
- Bandung, Hotel Golden Flower
- Bali, Hotel Ibis Kuta
- Surabaya, Hotel Amaris(6.00.000 IDR / participant)
- Lombok, Hotel Jayakarta
Investasi Pelatihan tahun 2019 ini :
- Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
- Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Pelatihan di Bali Training :
- Hotel
- Tempat Pelatihan .
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia