Training Telephone Selling Techniques

Pelatihan Telephone Selling Techniques

Overworked BusinessmanTelephone selling and marketing has become an essential first contact with prospective clients for many organizations. It is vital that the telephone user promotes a confident, proactive, friendly, and professional company image.


Anyone who using the telephone to make selling and marketing calls and any staff who make outbound selling calls.


On completion of this program, the participant will be able to:
* Proactively plan and make effective, confident telephone calls
* Understand the need for an appropriate speaking style
* Work towards developing a clear and pleasant speaking style
* Enhance customer service by more effective and efficient phone manner
* Use listening skills with an awareness of nuances
* Use effective questioning to clarify information
* Work towards successfully fulfilling sales objectives
* Promote the image of the company through professional use of the telephone.


* Responsibility of a Telephone Sales and Marketing Person, includes Attitude, Professionalism, Developing an Effective Speaking Style
* Overcoming Telephone Call Fears
* Prospecting Potential Clients
Developing Customer Profile
* Planning Your Call
+ Getting Past the Screeners
+ Questioning and Active Listening Styles
+ Overcoming Objectives
+ Building Rapport
+ Offering the Benefits and Matching Client Needs
+ Closing


The program will be conducted using a combination of lecture, sharing experiences and some hands on experiences to give participants practical skills in creating personal image.
Jadwal Lainnya :
Selling & Negotiation Skill (JAKARTA)


Antonius Karya

Jadwal Pelatihan Bali Training 2023 :

batch 1 : 14 – 16 Februari 2023

batch 2 : 4 – 6 April 2023

batch 3 : 26 – 28 Juni 2023

batch 4 : 14 – 16 Agustus 2023

batch 5 : 10 – 12 Oktober 2023

batch 6 : 5 – 7 Desember 2023

Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta

Lokasi Pelatihan di Bali Training :

  • Yogyakarta, Hotel Dafam Malioboro
  • Jakarta, Hotel Amaris Tendean
  • Bandung, Hotel Golden Flower
  • Bali, Hotel Ibis Kuta
  • Surabaya, Hotel Amaris(6.00.000 IDR / participant)
  • Lombok, Hotel Jayakarta

Investasi Pelatihan tahun 2019 ini :

  • Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
  • Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Pelatihan di Bali Training :

  1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
  2. FREE Akomodasi Peserta ke tempat pelatihan .
  3. Module / Handout
  4. FREE Flashdisk
  5. Sertifikat
  6. FREE Bag or bagpackers (Tas Training)
  7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  8. 2xCoffe Break & 1 Lunch, Dinner
  9. FREE Souvenir Exclusive
  10. Training room full AC and Multimedia